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Regency > FAQs

Some of the questions we are frequently asked.

I often have to correct mistakes made by carpet cleaners and car detailers who through ignorance or negligence treat the leather with products that are not suitable and in some cases cause long term problems. My experience has taught me that a “better to be safe than sorry “approach will assist my customers in the long-term welfare of their investment.
This entirely depends on usage. In a formal lounge setting that would get up to 30 sittings per year, once every 3 years, in an everyday setting with children it is advisable to have them cleaned annually. Corporate settings require annual maintenance
The short answer is no, however it is my practice to ask prospective clients a number of pertinent questions to ascertain the lounges history, and fully inform them as to what they can expect. It has been my experience that many lounges have suffered because of neglect, and also at the hands of those who “claim” to be expert, (which include a number of carpet cleaners) who do not fully understand what they are dealing with, and have used products that have been unsuitable for the prolonged life of leather furniture, or have caused immediate damage and have not told the client. Some have contacted me so that I can ‘fix’ these mistakes and I have been very successful in this endeavour.
The main offender is the natural perspiration and body oils, which is amplified if anyone is on heavy medication, also neglect, reckless usage and the most dangerous is “mousse and gel hair products” Please note that the beauty of leather furniture is that it is fully repairable and as long as correct regular maintenance is done, it can look in near pristine condition while you have it. (It is worth noting that there is natural deterioration over time and this should be considered).
In many cases it can be, especially on leather jackets, however there are times when replacement is the best option.
It has been my experience that the Lighter coloured leathers “scream” at you to be cleaned, whereas the darker ones are more “devious” in as much as they hide the dirt. They both require the same cleaning routine in order to avoid damage.
The lounges we get our hands on are sometimes as badly damaged as you could imagine a leather lounge could get. Take this fine example for instance. Here we have a 35 year old lounge that has seen much better days. Structurally it was OK and the owner wished to restore it to the former glory days of old. Originally this lounge was a soft, almost suede, leather of terracotta colour. This lounge required "intesnive care" and some "surgery" before it was returned 2 weeks later in the condition that you now see it, and the delight of the customer showed when they expressed that it turned out better than they could have imagined. The life cycle of the lounge has started all over again and the "old favourite" will be with them for many years to come.
Clean only - half a day.
Clean with colour repair - a whole day on site
Recolour - 10 - 14 days
Jackets - delivered to your door usually in one week
Once we have discussed and diagnosed what is required to remedy your problem, both parties have an agreed understanding as to what is fair and reasonable in the expected outcome. 99.9999’% of my customers since 1992 have been satisfied to the best of my knowledge.
When I began in 1992 the going rate was $40/seat. Considering CPI and inflation increases, my prices have remained at the 1997 rate. Please call and I would only be too happy to be of service to you.
The lounges we get our hands on are sometimes as badly damaged as you could imagine a leather lounge could get. Take this fine example for instance. Here we have a 35 year old lounge that has seen much better days. Structurally it was OK and the owner wished to restore it to the former glory days of old. Originally this lounge was a soft, almost suede, leather of terracotta colour. This lounge required "intesnive care" and some "surgery" before it was returned 2 weeks later in the condition that you now see it, and the delight of the customer showed when they expressed that it turned out better than they could have imagined. The life cycle of the lounge has started all over again and the "old favourite" will be with them for many years to come.

 

Lee from Dural

“If I had known how easy it would all be, I would have had it done years ago”

Just a quick note to say how thrilled we are with the work you did on our old sofas, they look like brand new. If I had know how easy it would all be…

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